When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.
Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.
The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP. Telephone: 0345 015 4033 www.ombudsman.org.uk.
The Dental Complaints Service, The Lansdowne Building, 2 Lansdowne Road, Croydon, Greater London, CR9 2ER. Telephone: 08456 120 540 www.dentalcomplaints.org.uk.
The General Dental Council, 37 Wimpole Street, London. W1N 8DQ. Telephone: 0845 222 4141, the dentists’ regulatory body for complaints about professional misconduct.
“A very positive experience - I was a nervous patient in a lot of pain and the dentist put me at my…”
“Excellent dental clinic - lovely surroundings and staff are friendly and professional, always a pleasure to visit. Very happy with the work…”
“Lovely dentist with lovely staff”
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“GRATEFULNESS to you for being so very humble during my check up routine I’m happy knowing you are knowledgeable and being an…”
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“I had a great experience at this practice. My dentist Ehsan was absolutely brilliant. Reasonable prices as well. Overall service - top…”
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“Had my first checkup today, impressed with the service. Will definitely be returning here.”
“The staff are amazing and the service is second to non. I have seen the hygienist who was very attentive and very…”