When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.
Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.
The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP. Telephone: 0345 015 4033 www.ombudsman.org.uk.
The Dental Complaints Service, The Lansdowne Building, 2 Lansdowne Road, Croydon, Greater London, CR9 2ER. Telephone: 08456 120 540 www.dentalcomplaints.org.uk.
The General Dental Council, 37 Wimpole Street, London. W1N 8DQ. Telephone: 0845 222 4141, the dentists’ regulatory body for complaints about professional misconduct.
“I had an amazing experience at this dental clinic. The staff were friendly and welcoming. The dentist I saw was extremely knowledgeable…”
“Great service, warm and welcoming staff. One of the best experiences I have ever had with dental care, guaranteed to leave with…”
“I had a great experience at this practice. My dentist Ehsan was absolutely brilliant. Reasonable prices as well. Overall service - top…”
“Fantastic Experience. Get the perfect bright sparkling smile & see the light it brings to your life! Must Visit, Amazing staff and…”
“Had my first checkup today, impressed with the service. Will definitely be returning here.”
“The staff are amazing and the service is second to non. I have seen the hygienist who was very attentive and very…”